CANCELLATION PROCESS
Creating a Cancellation Request: An appointment cancellation can be made by managing your appointment online.
Finalizing the Cancellation: After you cancel an appointment online, cancellations will take effect within 7 days of the billing period, subject to the terms of the “Fees” paragraph below.
FEES
Late Fee: EIG Franklin, LLC, LLC may assess a $30.00 late fee for any payment that is 15 days past due.
Chargebacks: If a customer initiates a chargeback, EIG Franklin, LLC, LLC may assess a $25.00 processing fee for each individual chargeback.
Regarding Cancelling your appointment:
Cancellation within 48 hours of your physician appointment: EIG Franklin, LLC, LLC may assess a $50.00 office cancellation fee if not notified within 48 hours of the scheduled appointment date.
Regarding Scheduling your appointment:
Cancellation after 24 hours of scheduling your appointment online or by phone: EIG Franklin, LLC, LLC may assess a $25.00 cancellation fee if you are not rescheduling your appointment.
Cancellation within 24 hours of scheduling your appointment: EIG Franklin, LLC, LLC will not charge any fee.
BILLING DISPUTES
Each EIG Franklin, LLC, LLC customer agrees to provide EIG Franklin, LLC, LLC 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should EIG Franklin, LLC, LLC receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before EIG Franklin, LLC, LLC has been given a chance to resolve the issue, EIG Franklin, LLC, LLC has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by EIG Franklin, LLC, LLC, in addition to the $25 chargeback fee mentioned above. Regardless of the outcome of the chargeback, EIG Franklin, LLC, LLC retains the right to collect on any Services or Fees that are due. EIG Franklin, LLC, LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, EIG Franklin, LLC LLC has the right to suspend the account until the matter is resolved. Customer agrees and consents that for any and all disputes, sole jurisdiction shall be in a court located in Pinellas County, Florida.
REFUNDS
Refunds will not be issued if your appointment is carried out and you have been seen by our physician.